1. Listen to what your customer (owner and residents are saying to you.) all customer aren’t some find the time. To ask few thoughtful questions customize your response only wills you learn something new, your customer will feed more connected and loyal to you.
2. Find opportunity to connect personally and authentically that can hard when you have a lot of customer but you can do it. Things of your communication style and acknowledge an impotent event sent a hand written thanks you note be sure your office staff recognizes a customer when he or she call the office.
3. Be surprisingly respective of course we all know to respond to issues question and compliant but this is what everyone i.e. Your competitors does too which your customers have to wait and get oaky and frustrated. Response within hours even if it is simply to acknowledge that you received their calls and will be getting back to them shortly
4. Set expectation and then always follow through, tell your owner when they will received owner statement and newsletter than deliver than exactly on that day tell them how you will be marketing their properties and then send some example do what you say you will do when you say you will do it and you will build a lot of trust.
5. Identify unique ways to deliver standout service I thing it is the most important once on the lot because it is always to ruse above your competition the best place to short is by asking your customers concluded health check with a few customer every month and ask them than one thing you should be doing to keep their business them land most importantly fund ways to do it.
2. Find opportunity to connect personally and authentically that can hard when you have a lot of customer but you can do it. Things of your communication style and acknowledge an impotent event sent a hand written thanks you note be sure your office staff recognizes a customer when he or she call the office.
3. Be surprisingly respective of course we all know to respond to issues question and compliant but this is what everyone i.e. Your competitors does too which your customers have to wait and get oaky and frustrated. Response within hours even if it is simply to acknowledge that you received their calls and will be getting back to them shortly
4. Set expectation and then always follow through, tell your owner when they will received owner statement and newsletter than deliver than exactly on that day tell them how you will be marketing their properties and then send some example do what you say you will do when you say you will do it and you will build a lot of trust.
5. Identify unique ways to deliver standout service I thing it is the most important once on the lot because it is always to ruse above your competition the best place to short is by asking your customers concluded health check with a few customer every month and ask them than one thing you should be doing to keep their business them land most importantly fund ways to do it.
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